State Farm Bank Consumer Loan Complaint

State Farm Bank Consumer loan department,

Vehicle loan Managing the loan or lease Texas

On - -, -, I took my - - - Coupe ( - ) to - in -, Texas to see what they would offer me to purchase the car. At the time I was interested in a new - -, which had substantial incentive programs going for a limited time, savings in excess of $6000.00. So, my options were to sell the - - to - or to trade it at a dealership for the new one, if the dealer offered me the same or more, because there would be a sales tax benefit in the trade as well. Much to my surprise, - said that they could not offer me anything for the vehicle, because their - - History report ( like - ) indicated a possible odometer rollback, which is against the law. The - report indicated the car had - miles on -/-/-, whereas it showed - miles on -/-/-. So, I immediately called my - agent, - -, whose agency back in - had talked me into transferring my - - - car loans to State Farm Bank. After hours of going back and forth on the phone with - as well as people at


; the - report showed - miles on -/-/-, one month after transferring the loan to SFB. Just 8 months earlier, the report showed the vehicle to have - miles. I took the affidavit back to -, and they said that they could n't help me ; the title needed to be corrected. When you look at the Application For Texas Certificate Of Title '' document, which I had signed on -/-/-, the mileage is written in with a different handwriting than mine. When I signed the documents for both cars, I was asked to give the mileages over the phone. My thought is that whomever I gave them to mixed them up. My other vehicle was a - - -, which had far more miles on it. But, because SFB had conveniently lost the Application For Texas Certificate Of Title '' on the -, there is no way to prove this. Of course SFB has asked me in the last two months to sign, write mileage in, and send them that document for the - -. So, on - -, -, seven days after I had left -, I traded the - - - for the - -, because many of the purchase incentives were due to expire by the -. The dealership said they could only offer me $7700.00, even though the trade in amount for a low mileage vehicle '' in outstanding condition ranged from $ - $10000.00. They said that the affidavit could n't be substituted for the corrected title, especially in light of the fact that they would want to resell it right away with a clear title, and that would n't happen for at least 5 more weeks. State Farm Bank not only refused to provide any restitution, but they had the audacity to say that I should be happy with the savings I got on my new vehicle, because of the incentives ( backhanded, cavalier remark ). So, the deep pockets make clerical mistakes, but they do n't have to pay for them!