GE Capital Retail Credit Card Complaint

GE Capital Retail Credit card department,

Identity theft / Fraud / Embezzlement Massachusetts

On -/-/2015 My credit card info was high jacked online ... and used to make - purchases at a Company in - - called - - - - - '' the charges were for $180.00 plus a Foreign transaction fee of $5.00 and another purchase of $270.00 with a Foreign Transaction fee of $8.00. I noticed the charges immediately as I was on online trying to making an airline purchase at - 's website. I was having difficulty so I called - Customer to help me order the tickets. When I finished the call ... from home -, Massachusetts it was late in the evening of - -, 2015. A few hours later after midnight..sometime around - or just a little after I went back online to check My Synchrony Bank-TJ- Master Card billing online to check the price I had paid for Jet Blue Tickets, $640.00. I saw that it posted with a date of -/-/2015..so that was what I expected, HOWEVER, right after that transaction on my billing page were - transactions


of the fraudulent charges that I did NOT authorize..and disputed the charges. They told me that they would sent this on the Fraud Dept. and immediately cancelled my credit card number and issued me a new credit account number and put in a request for me to receive a new card which I received - to - business day later. They noticed me an investigation would occur and be completed within 14 days. I received a letter on - -, 2015 dated -/-/2015. That stated that they could not find any unauthorized charges and they considered the case closed! I had spoken to them after the initial call and they assured me that they would investigate and remove charges. To date this has NOT BEEN DONE! I am continuing to call Fraud Resolution Dept. at Synchrony Bank - to demand that they remove these charges..which are fraudulent. I notified them just a couple hours after the charges posted and was very vigilant in reporting the problem. I also sent them an email on their internal communication link describing the problem. I researched on line on a site called - and found that others in the recent past had been scammed by this hackers with the same company in - - - - - - - ... and victims said they had no idea how the stammers got their Credit account # s got the - Company to charged them either and that they were working with their bank to resolve issue. To date Synchrony Bank has NOT removed the - fraudulent charges on MY account and the - corresponding foreign Transaction Fees associated with them .... I am determined to not have to pay these fraudulent charges. I had a good anti-virus program on my PC at the time -! - - 2015. I demand reparation form Synchrony Bank! DEar CFPB please help in any way you can. Synchrony Bank contact info is TJ- Rewards Customer Service C/O SYNCB - - -, -, FL -. The Fraud Dept Telephone number is - -. Please advise asap. Thanks. - -.