Capital One Debt Collection Complaint

Credit card Cont'd attempts collect debt not owed debt is not mine

Capital One Debt collection department,

Credit card Cont'd attempts collect debt not owed Debt is not mine Texas

i paid the card off the bank froze the account let it completely max out then gave it to - collection agency. if they wamted the money then why did they stop me from paying them?

Capital One customer in Texas
May 24, 2015

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with explanation

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How Capital One handles Cont'd attempts collect debt not owed complaints

Created with Highcharts 4.2.3Capital OneComplaint HistoryComplaints7/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20155/2016010203040Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Capital OneCont'd attempts collect debt not owed0.2%89.2%2.2%7.9%0.4%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCont'd attempts collect debt not owed1.5%18.3%5.0%1.4%73.1%0.7%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
richard.fairbank@capitalone.com
1680 Capital One Dr
McLean VA 22102
Capital One
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