USAA Savings Debt Collection Complaint

Credit card Disclosure verification of debt not given enough info to verify debt

USAA Savings Debt collection department,

Credit card Disclosure verification of debt Not given enough info to verify debt Arizona

The nature of the complaint is that the creditor failed to respond to a debt verification request made pursuant to the FDCPA. The basis of the dispute is that complainant was a victim of identity theft. In - - Complainant 's ex-spouse open a credit card account with USAA in his name, and the Complainant was unaware that the credit card account was opened. The - decree was granted at the hearing on - -, - and signed by the judge on - -, -. - days prior to the final order dissolving the marriage Complainant 's ex-wife transfers balances from - of her credit card accounts to the USAA account. The complainant became aware of this once the balance showed on his credit report. He immediately filed a police report with the - - -, T- police department. The case is being investigated by Office - -. He also filed a complaint with the Federal Trade Commission. On or about - -, - the complainant through his legal counsel sent a written debt dispute letter to USAA requesting verification of the debt and specific documents to authenticate the account application. On - -, - USAA responded that the credit reporting issues were out of its control referred the complainant to the credit reporting agencies and failed to provide any verification of the debt. The Complainant is requesting debt verification and damages and reasonable attorney 's fees pursuant to the FDCPA.

USAA Savings customer in Arizona
May 21, 2015

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with non-monetary relief

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