SunTrust Bank Bank Account Or Service Complaint

Other bank product/service Using a debit or ATM card

SunTrust Bank Bank account or service department,

Other bank product/service Using a debit or ATM card District of Columbia

- -, 2015Federal Trade Commission- - -, -, - -Dear Sir, My name is - - - This correspondence is in regard to unfair, unethical and potentially criminal activity on the part of -, a U.S. online travel agency and its vendor, - -. On Monday, - -, 2015 I attempted to book a vacation package to -, - for - - -, 2015. The reservation was supposedly not approved by my - credit card issuer ; - - or - debit card issued by SunTrust Bank although funds were available with both institutions. Surprisingly I had several pending charges and subsequent hold on funds with the - credit card ( - - ) and - debit card ( SunTrust ). I do not understand how - and its vendor ; - -, can place charges to consumers accounts thereby freezing assets for goods or services not provided. As of - -, 2015 - and - airlines are illegally holding close to $3000.00 of my money. I am requesting an immediate release of pending charges on my accounts : - - -SunTrust MasterCard -In addition, I am demanding financial compensation for lost wages, loss of use of funds, increased vacation travel costs, stress and anxiety. Please contact me at - ( h ) - ( o ) or -- to resolve this matter in a timely and suitable fashion. Thank you. - - - : - -SunTrust BankConsumer Financial Protection Bureau- - -

SunTrust Bank customer in District of Columbia
May 21, 2015

* Source: CFPB Complaint Database

SunTrust Bank response to complaint:
Closed with explanation

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