Capital One Credit Card Complaint

Advertising and marketing

Capital One Credit card department,

Advertising and marketing California

I - that happens to be a Corporation. I wanted a new credit card that I could use for expenses - vendors, etc. ) that would offer high acceptability and rewards. I opted for the Capital One - for -, that offers 2 % cashback on all purchases. Like the other - accounts the corporation has, it requires a credit check for both myself and the corporation. The other - accounts, - with - and - -, all report only to the Business entity, since it is a corporation and is treated as a separate person. In applying for those - lines of credit, they show up as a 'hard ' credit inquiry on my personal credit, which was - understood and assumed. However, the Capital One credit card shows up on - on the business entity and my personal info. Highly unusual, but as I understand, legal ( especially when considering my excellent credit ). I informed them of this perceived inaccuracy and they assured me this is their standard practice, to dual report on all businesses, regardless of type - sole prop, llc, corp, etc. ). Unsatisfied, they transferred me to a kindly young lady named - at


Additional Terms and Conditions '', which states that we ( I and the business ), Authorize the receipt and exchange of credit information on - the Business Signer and the Business, including the exchange of information between Capital One and affiliates ''. This is not a disclaimer relevant to my concern. If it had been known to myself that dual reporting to the - credit agencies was to be expected, I would not have applied or accepted this credit offer. I suspect strongly that this is not easily solved- not for a lack of being complicated, but for a lack of stubbornness on Capital One 's and the credit bureaus. I have not contacted the Bureaus since they have not done anything wrong.

Capital One customer in California
May 20, 2015

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with explanation

Consumer disputes how Capital One handled their complaint

Created with Highcharts 4.2.3Capital OneComplaint HistoryComplaints12/20112/20125/20127/20129/201211/20121/20133/20135/20137/20139/201311/20131/20143/20145/20147/20149/201411/20141/20153/20155/20157/20159/201511/20151/20163/20165/20167/201611/20161/201702.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Capital OneAdvertising and marketing0.7%66.4%9.5%15.9%0.4%7.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAdvertising and marketing0.4%62.4%12.3%19.9%1.3%3.4%0.3%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
richard.fairbank@capitalone.com
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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