Western Union Money Transfers Complaint

Western Union Money transfers department,

International money transfer Other transaction issues California

I received a phone call telling me that a Western Union transfer I had made in - 2013 had not been collected and requesting personal information for ID verification to initiate a refund. I refused to give any personal information and contacted Western Union via their web site to see if this was genuine or a scam. Western Union confirmed it was genuine and said a refund would be made within - hours. After - online chat sessions and - written communications over a - week period each - promising a resolution in between - hours and - week, I have still not received a refund.