Gatestone & Co. International Inc. Debt Collection Complaint

Gatestone & Co. International Inc. Debt collection department,

Other (phone, health club, etc.) Cont'd attempts collect debt not owed Debt was paid California

Signed up for - - - service on -/-/15, activated account on -/-/15. Cancelled my service on -/-/15 after receiving - bill with a service I did not agree to. Cancellation was approved by their retention center ( after buyers remorse period ) due to the misrepresentation of the service agreement and assured me no balance will be owed once the device was received by their warehouse. I returned the device on -/-/15 using their provided return label by a third party shipping service Newgisitics via -. I called back to check on the status of the return of the device more then - different times, - - - reps responded that the tracking could not be located to call back ''. Finally on my - attempt on -/-/15, over a little 30 days from the cancellation date of -/-/15 I was recommended to open a


left, I finally decided to call back on -/-/15 and it was GateStone, a third party collection agency hired by - - - - collect a debt. I notified them about the case '' of the missing device and the Gate stone rep was kind enough to suppress the account till - - - recalls the debt from them which I was told could be done immediately. I then called back - - - on -/-/15 livid at the situation as they assured my account is suppressed till case had been cleared. I was told I would get a call back about the situation. After a few days and no call, I called - - - back on -/-/15. The - - - rep reviewed notes and stated the case by investigation team '' noted the account on -/-/15 that the phone was located in their warehouse on -/-/15 and that a full credit and refund would be administered in - billing cycles. Yet, they could not recall my account from a third party due to closing and paying out my account to the third party collection agency and now the debt is owed to Gatestone. I conferenced Gatestone and the At - - rep to relay the status on the account that a refund will be placed, account is now at zero but the payment must still be made to them direct from me. YET, after having reported the device was received and in good working condition, they still sent my account to a third party collection agency. I do n't understand why - - - refuses to recall the account from the collection agency rather have me pay them direct for a debt I I never owed!