Shellpoint Partners, LLC Mortgage Complaint

Shellpoint Partners, LLC Mortgage department,

Other mortgage Loan servicing, payments, escrow account Michigan

My house was sold as a short sale through - - -. At this point I was ordered to pay a promissory note of - dollars for mortgage insurance. The servicing of this promissory note was sold to Shellpoint Mortgage Servicing. The agreement was $200.00 a month for 12 months. - date of payment was -/-/15. I have paid every month on time and have been getting regular payment statements showing that I have paid up to date. The most current statement for - that I have received not only shows my principle balance at $2400.00, my account number has changed as well. I called to advise Shellpoint of this situation and they have actually - different accounts under my name. - showing that I have paid $800.00 up to date and the other showing I have paid nothing up to date, but - accounts have a starting principle balance of $2400.00. They advised me it may take up to 14 days to resolve this issue. I am concerned they are doing this to other consumers as well. I ca n't understand how they have created - different accounts for my - promissory note. Also the weird part is that I only received - bill but I somehow have - different accounts with all my information. This definitely needs to be looked into.