Advance America, Cash Advance Centers, Inc. Payday Loan Complaint

Charged fees or interest I didn't expect

Advance America, Cash Advance Centers, Inc. Payday loan department,

Charged fees or interest I didn't expect California

I currently have - $300.00 payday loans from - different storefronts in my neighborhood : -, - -, - - - and Advance America. I also borrowed an installment loan in the amount of $2600.00 from - - in -/-/-. I am drowning in debt and I ca n't handle it anymore. I need some relief. This is very stressful and expensive. I first started using payday loans about 6 or 7 years ago. My current situation of using multiple payday loans every two weeks started at the end of -/-/-. My roommate moved out and I had to figure out how to cover all of my housing expenses on my own. At this point, I 've been churning - payday loans every two weeks for over two years, and I 've paid an estimated $10000.00 in fees, at least. To make matters worse, I 've been paying $140.00 every two weeks on a - - installment loan, and I 've already paid $2200.00 between - of last year and - of this year. But my total balance as of - - is still $2600.00! How is this even possible? On top of my outstanding payday and installment loans, I


'm really struggling to figure out a way to get out of all this expensive, cyclical debt. I do n't want to default on the loans, but at this point I 'm not seeing another alternative. I recently received - utility disconnection notices from my gas, water and light companies. To make matters worse, I 'm also facing being laid off from work in the next few months. I need help. I do not have the ability to repay all these loans. I recently found out that it 's against the law for lenders to extend multiple loans to a borrower with an outstanding loan. So legally I should n't have even been able to get - payday loans plus an installment loan at once. Can the CFPB help me in any way?

Advance America, Cash Advance Centers, Inc. customer in California
May 14, 2015

* Source: CFPB Complaint Database

Advance America, Cash Advance Centers, Inc. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Advance America, Cash Advance Centers, Inc.Complaint HistoryComplaints2/20144/20145/20147/20149/201411/20142/20153/20154/20155/201512/20155/20167/201600.511.522.533.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Advance America, Cash Advance Centers, Inc.Charged fees or interest I didn't expect90.0%10.0%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCharged fees or interest I didn't expect2.5%82.2%5.2%4.1%0.3%5.7%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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