American Advisors Group Mortgage Complaint

Reverse mortgage Loan servicing, payments, escrow account

American Advisors Group Mortgage department,

Reverse mortgage Loan servicing, payments, escrow account Pennsylvania

WAS DOING a reverse mortgage but because they only can add or tack so much on the original loan we did not close.At that time I had been promised by my reverse mortgae professionals supervisor that AAG would pay certain bills that incurred when -like the mold inspection etc.That wasin - now it is - and I have received imvoices for the bills.- told me to fax the invoices to him and he would see what he could do.All he said was that we did not CLOSE so consequently they could not pay the invoices.This is my basic complaint-his supervisor assured me that they would pay these bills

American Advisors Group customer in Pennsylvania
May 14, 2015

* Source: CFPB Complaint Database

American Advisors Group response to complaint:
Closed with explanation

Created with Highcharts 4.2.3American Advisors GroupComplaint HistoryComplaints12/20125/20138/20133/20155/20156/20158/201500.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3American Advisors GroupLoan servicing, payments, escrow account90.0%10.0%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account2.3%80.3%4.0%5.8%1.1%5.1%1.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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