SunTrust Bank Bank Account Or Service Complaint

Checking account Problems caused by my funds being low

SunTrust Bank Bank account or service department,

Checking account Problems caused by my funds being low South Carolina

On - - my SunTrust account was hit for $140.00 in NSF charges and another $72.00 in NSF charges on - -. These charges where for transactions conducted on - - and - -. However, - drafts came in on - - -, that were paid prior to the transactions that were conducted on the previous Friday and Saturday. At the time the transactions from Friday and Saturday were made, the funds were available. If processed based on the time stamps of the debit card transactions, I would have been only charged $72.00 and not the $210.00 that I was hit with. I know transactions pend over the weekend and SunTrust pays largest to smallest, but this unethical and it is purposefully setup to maximize fees and hurts the consumer in almost all cases, whether intended or not. These unethical practices must stop. Sincerely, - -

SunTrust Bank customer in South Carolina
May 14, 2015

* Source: CFPB Complaint Database

SunTrust Bank response to complaint:
Closed with monetary relief

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