Hyundai Capital America Consumer Loan Complaint

Vehicle loan Managing the loan or lease

Hyundai Capital America Consumer loan department,

Vehicle loan Managing the loan or lease California

On -/-/2015, I bought a new car, and traded in my - - for a - -. On -/-/2015, - sent a payoff check to - for the balance of my loan. On -/-/2015, Hyundai Motor Finance took an unauthorized payment from my checking account via ACH as they have been doing for 2 years. I called them, told them I no longer owned the car and asked them to cancel the ACH payments. They agreed, but told me it would take 30 days to refund my payment. I called my bank who managed to stop the payment. On -/-/2015, - again debited my account for another full payment, but I did n't catch it until Saturday -/-/2015. My bank ca n't stop the payment this time, I was too late. My understanding of the definition of fraud, applies in this case.

Hyundai Capital America customer in California
May 11, 2015

* Source: CFPB Complaint Database

Hyundai Capital America response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Hyundai Capital AmericaComplaint HistoryComplaints3/20125/20127/20128/201211/201212/20121/20133/20134/20135/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20163/20164/20165/20160246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Hyundai Capital AmericaManaging the loan or lease3.6%76.4%8.5%10.9%0.6%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease1.9%76.9%9.2%8.4%0.5%1.4%1.4%0.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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