Caliber Home Loans, Inc Mortgage Complaint

Caliber Home Loans, Inc Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure Maryland

On - -, the borrower had foreclosure mediation in which a written agreement was established, the terms are as follows : No sale date will be set on the property as long as a copy of the buyers appraisal was sent to the attorney within - business days and, if short sale was not going to be an option, a complete deed in lieu package had to be submitted by the - of - and Caliber would waive the requirement to have the property listed for short sale for 90days. . On - -, the copy of the appraisal was sent to the attorney, which he confirmed was received. On - -, a complete deed in lieu application was submitted to Caliber. No - lien approval was included because we were advised on - - that a negotiator would need to tell us what the - mortgage would get from Caliber. On - -, a negotiator - - was assigned to the file, who immediately denied the deed in lieu because


they would receive. - told us Caliber will give $3000.00 or 10 % of the balance, whichever is LESS. To get the 10 % that the - mortgage wanted, we need management approval. - could not submit to management for approval because of the sale date. She checked with her supervisor and there was absolutely nothing they could do because of the sale date. - advised that I needed to speak with the attorney because according to her notes, we complied with the mediation agreement. After speaking with the attorney, he has advised that a sale was set because we submitted an incomplete file that did not include - lien approval. The facts are that - - lien approval was not requested to be submitted with the initial package and - we could not settle the - mortgage until a negotiator was assigned to tell us what they could get and - according to the negotiator, we needed to submit the 10 % payoff to the - mortgage to her management team for approval, which could not be done because of the sale date.