SunTrust Bank Bank Account Or Service Complaint

SunTrust Bank Bank account or service department,

Checking account Using a debit or ATM card Georgia

On -, - -, 2015, I was reviewing my Suntrust checking account online and noticed a pending - charge in the amount of $560.00. I immediately contacted the Suntrust Fraud Department to dispute the charge. On -, - -, 2015, I went into a branch and completed paperwork to stop payment on the charge. The paperwork was processed and the $36.00 stop-payment fee was drafted from my account. The $560.00 charge was still in pending status therefore the funds had not been issued to -. However, Suntrust allowed - to draft the funds from my account. I submitted the required form to the Fraud department disputing the charge on - -, 2015, which I can fax to you if needed. Days later, I received the attached letter advising me the charges were valid. I asked Suntrust to provide me with the documentation they used to make their determination on - separate occasions. They have not provided it. I do not have an account with - nor have I had a contract with them. I want the $560.00 returned to my account.