Capital One Consumer Loan Complaint

Capital One Consumer loan department,

Vehicle loan Shopping for a loan or lease South Carolina

Purchased a - Volkswagen Jetta Sedan, used, VIN : - from - - - -, - - -, -, SC -. Phone : -. Purchased Mechanical Failure Service Contract dated -/-/- for $1600.00. Issues with car from onset of purchase. Was told at time of purchase to bring back to dealership with any concerns. Did so, was informed the - individuals that assisted me were no longer employed. They could not assist me. They wanted me to trade the car versus assisting me with the utilization of the warranty. Well due to mechanical issues and such, I have requested Capital One Auto Finance pick up the car as a - repossession. This was done on - -, -. The automobile insurance has been dropped and the tags returned to the state, but the car is still sitting in my driveway. Capital One states there is a legal issue in picking up the car as a - repossession. I feel there was a breach of contract in the mechanical failure service contract. Please assist me in resolving this issue and understanding why the service issues were ignored by - - - and why Capital One will not repossess the vehicle.