JPMorgan Chase Bank Account Or Service Complaint

JPMorgan Chase Bank account or service department,

Checking account Making/receiving payments, sending money New York

I tried to do a wire transfer on Chase.com website on -/-/15, which was not possible. When inquiried with their customer service, I was told their system was down and I had to go into a local branch. After rushing into a branch to make their wire deadline, they first attrmpted to charge me more for coming into the branch. I had to fight my way to credit me for the wire. I then found out at the end of the day that they sent out a duplicate wire due to their system malfunction. I have been trying for the past - days to get my money back with no end in sight. All I get is a run around if I call. I was given a case # to start a best effort '' recall action with no result. They said this was an error on their part but they just apologize for it while I am out of pocket.