GE Capital Retail Credit Card Complaint

APR or interest rate

GE Capital Retail Credit card department,

APR or interest rate Idaho

My JCPenney card has a deferred interest balance for window coverings I purchased a few months ago and requires $25.00 minimum monthly payments. In the previous billing cycle I charged $9.00 on my JCPenney card and by the due date I paid $34.00 ( $9.00 in charges plus $ - monthly payment ) by the due date. My current bill shows a $2.00 interest charge! It took a - minute phone call to JCPenney to possibly correct this. - representatives, - & -, said I was the problem, that I had not paid enough! Finally, I discerned that all payments go towards the deferred interest charge ( except for - pennies in my case ) and almost nothing was credited to the current charges. This appears to be a scam, a way to charge interest on current charges even when they are paid in full. I was told by - that the only way to be able to pay current charges and not be charged interest is to call every month when I make my payment. Now, considering that it took - minutes to digest all of this, I believe many are being overcharged interest by this devious scheme.

GE Capital Retail customer in Idaho
May 04, 2015

* Source: CFPB Complaint Database

GE Capital Retail response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3GE Capital RetailComplaint HistoryComplaints12/20111/20122/20123/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/2015051015202530Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3GE Capital RetailAPR or interest rate36.1%48.6%3.4%6.7%5.2%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAPR or interest rate0.1%9.2%9.3%7.5%0.7%24.3%48.7%0.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact GE Capital Retail

https://www.synchronyfinancial.com/
866-419-4096
950 Forrer Blvd 
Kettering, OH 45420
GE Capital Retail
GE Capital Retail

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