Capital One Debt Collection Complaint

Credit card Cont'd attempts collect debt not owed debt was paid

Capital One Debt collection department,

Credit card Cont'd attempts collect debt not owed Debt was paid Texas

Capital 1 approved my application for a credit card, but wanted $99.00 down. I gave them $100.00. I used the money and then I would put it back. After a couple of months, I decided I wanted to raise my deposit to $200.00. I put $200.00 on the card and used it, then after the reminders to put more money on the card, I told them I did n't want the card anymore and I closed the account with a - balance. Now I am being harassed - times per day, EVERY single day including Sundays. They do n't care if it 's early in the morning or late at night. They call, and call and call. I tried to settle this out with several reps, but they all say the same thing. I have to give them money. Why? It was my deposit and if I choose not to use their card, and I no longer want the card, why are they forcing me to keep this card and saying I owe them? My account was at a - balance when I closed the account. I recently received an invoice that says '' your acct has been suspended ''. What 's up with that? I CLOSED my account and nobody seems to want to hear me. I do n't want the card. I decided that I did n't want this pre-paid credit card, and now they are taking me through a lot of aggravation, especially the non-stop calls, after I told them I am not going to pay another cent, I cut up the card, and want them to stop calling me. This is MY deposit they want, and I have the right to not put another deposit down if I do n't want the card, right?

Capital One customer in Texas
May 04, 2015

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with explanation

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
[email protected]
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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