Western Union Money Transfers Complaint

Western Union Money transfers department,

International money transfer Other transaction issues Virginia

I sent money to my wife in - the sum of $260.00 and paid a fee of $10.00 and when my wife told me that she has changed her name from her family name to my family name ( -, - - to -, - - ), i called western union to change the name so she can receive the money but western union refused that unless they call me on my registered cell phone. I told them am -, right now am with - - in - and that my phone is not working, i told them am ready to provide any other form of identification but they refused unless they call me on cell phone, so i requested to cancel the transaction. Instead of them refunding me my total money of $270.00, they refunded me $260.00, saying that they will not refund me my fee, meanwhile they refused to change the name and also if i have to send another money i will be paying another fee, i request they issue me back my fee so i can send the money again. This is my wife, and my wife is right now without money and I being - has to take care of my family, but western union is making it difficult for me to take care of my wife. I need my refund fee back