JPMorgan Chase Prepaid Card Complaint

JPMorgan Chase Prepaid card department,

Government benefit payment card Managing, opening, or closing account Texas

My wife, -, selected to have her - Unemployment benefits placed on a Chase Debit card. The card was issued on -/-/- and she earned a total of $7000.00. She stopped looking for a job and filing for unemployment benefits when her father died on -/-/- when she started working on resolving his estate. Unfortunately, she died suddenly on -/-/- after contracting - and before she could activate the debit card. I first notified Chase, by phone, in -/-/- of my wife 's death and of my interest in obtaining the funds. They sent a letter dated -/-/- requesting a list of documents, including a Letter of Administration. I provided the requested documents, including her Death Certificate and our Marriage Certificate, but not the Letter of Administration because that required legal action that was not yet started. I received a letter dated -/-/- stating they still required the letter of Administration, Letters of Direction and - forms of ID. Thinking I would receive the funds I am legally entitled to, I claimed the $7000.00 on my - income taxes. I obtained a lawyer and started the court process to obtain the Letter of Administration. I finally received Chase bank 's


out the funds were returned to the - Unemployment office in -/-/-, because the card was not activated before - ' one year activation requirement. How could the card be activated, my wife was DEAD and I could n't legally activate it because it was in her name. They never provided any answers to my questions of why the account was n't frozen when I made the original request for the funds or why a letter of declination was never sent to either my wife or me at our address before the funds were returned. They just stated that they were required to return the funds to - because the card was n't activated, but when I point out she was DEAD they do n't have any response. I believe I am still due the funds she earned and I had to claim as income on -/-/-. I 'm sorry I ca n't provide any personal contacts, but all of the letters have a generic signature label of Prepaid Card Services and never had any person 's name attached to their responses.