Banco Popular de Puerto Rico Bank Account Or Service Complaint

Banco Popular de Puerto Rico Bank account or service department,

Checking account Making/receiving payments, sending money

I need your help because I understand I have been a scam victim of sales outboard - - with a bank account in the - - at -, -. On -/-/2015 I made a money transfer to - - head office location - - - - - -, - -, - related to a purchase of - engineer to sales outboard - -. This purchase has not been received by today. This purchase was performed with all customs fee included. However, new fees for the custom were requested per vendor due to change of - custom policies. These fees were pay with the warranty that if extra fees were requested, my money will be return with 48 hours. The new fees were requested, and then I requested my money back. I understand I am a victim of scam. My bank contacted the - - in order to reclaim my money $8200.00 -. The response per my bank was that the - can not return the money back because their was not money it the vendors account. I have all the evidence of emails between me and the vendor with the warranty of get my money back. In addition I paid $1900.00 US to - customs through moneygrams transactions, I have evidence of all the payments.