Red Rock Tribal Lending Payday Loan Complaint

Payment to acct not credited

Red Rock Tribal Lending Payday loan department,

Payment to acct not credited California

My name is - - and I have a complaint with Castle Pay Day. I received a loan from Castle Pay Day -/-/- which stated I was to borrow $800.00 and a one time finance charge of $200.00 which I agree to pay which made the loan a total of $1000.00. Castle Pay Day sends out text messages - day in advance to my phone before taking money directly out of my checking account. I start making payments -/-/- amount of $200.00, next payment - -, $200.00 -/-/- in the amount of $200.00 and -/-/- for $200.00. Castle Pay Day know says that I still owe them $1000.00 because I have not been calling them to verify that the money has been collected. Castle Pay Day did not before I receive the loan mention anything such words as to call before making a payment. Castle Pay Day sends out text messages before taking my money (


several times ( - ) to resolve the issue. I only want my money that Castle Pay Day took from my account to apply to the loan that was issued to me. Castle Pay Day says that the money that I already gave them was for finance fee, which I was told it would only be a - of $200.00 for finance fee. I only work part time ( - hours wk ). Please help me solve this matter. I do not want this on my credit report. In the mean time I have block Castle Pay Day fro taking money from my checking account, but I would like to pay the remainder of what I owe Castle pay Day which should be $200.00. Thank You Sincerely - - : - : - - -, -, CA. -

Red Rock Tribal Lending customer in California
Apr 29, 2015

* Source: CFPB Complaint Database

Red Rock Tribal Lending response to complaint:
Closed with explanation

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