TD Bank Credit Card Complaint

Identity theft / Fraud / Embezzlement

TD Bank Credit card department,

Identity theft / Fraud / Embezzlement New York

On - - my - - partner received a phone call from a person saying he was a representative of - and they had detected a problem with our computer. Coincidentally, I was out of town and we were having difficulty with the computer email system. So, he thought it was really a person from microsoft and gave his personal information as well as his Target credit card info. I returned home the next day and my partner told me of the incident. I called Target and asked to have a stop put on the charge. They said they could n't until it was posted. We called Target again on the following Monday, - -. The charge had been posted and we asked for a stop, explaining that we felt the charges were from a fraudulent co. called -. Target told us that we needed to write a letter explaining what happened. We wrote the letter. target then sent us a form to fill out with a return addressed envelope. We filled that out and returned it. - - Target sent a letter saying they had not heard from us and sent a bill for $390.00. We called the number provided on the letter and got an answering machine from a guy named - in Arizona. His message said he would contact us within - days. We have yet to hear from - and the bill will be due on - -. We fear that we will be forced to pay for services that will never be received and that Target supports thieves. What can we do? I went on line to search - - and there is a long list of blogs/complaints from people who have gone through very similar experiences. Most of them did not have - and did n't give their credit card information. We will continue to pursue this violation. We are unable to attach documents because we do n't have email capabilities with this computer.

TD Bank customer in New York
Apr 28, 2015

* Source: CFPB Complaint Database

TD Bank response to complaint:
Closed with monetary relief

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Contact TD Bank

https://www.tdbank.com/
(856) 751-2739
1701 Marlton Pike E
Cherry Hill NJ
TD Bank
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