Capital One Credit Card Complaint

Sale of account

Capital One Credit card department,

Sale of account Virginia

When I found out about Servicemembers Civil Relief Act ( SCRA ) i applied for it through Capital One only to find out they sold my account to a third party called -. However, I can not get in contact with - to discuss my account and its nothing that Capital One can do at the moment. I know my account went into default however, the account was opened prior to me joining the military. And I am entitled to SCRA benefits as I am an - service member and have been for over - years. When I called the number for - I get no answer no matter what time I call.

Capital One customer in Virginia
Apr 27, 2015

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Capital OneComplaint HistoryComplaints5/20126/20127/20128/20129/20121/20132/20135/20137/20138/201310/201311/20132/20143/20144/20145/20146/20147/20148/201410/201411/20141/20152/20153/20154/20155/20156/20157/20159/201510/2015012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Capital OneSale of account61.7%23.4%14.9%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageSale of account0.8%71.4%12.9%10.6%1.6%2.4%0.4%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefUntimely responseSource: Consumer Financial Protection Bureau

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
richard.fairbank@capitalone.com
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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