Amex Prepaid Card Complaint

Gift or merchant card Fees

Amex Prepaid card department,

Gift or merchant card Minnesota

I received a prepaid rewards card from American Express as part of a promotion for purchasing an electronics item from an online vendor. I live in Minnesota, where I thought any gift card whether prepaid credit/debit or otherwise would be exempt from service fees. In other words, if you receive a $5.00 card then it will remain as such until used. On the Front of the card it labels the $5.00, and a Valid Thru date of - ( - 2020 ). But on the back it claims it will sustain a $2.00 service fee per month after - months of issuance, but in the same line it says Funds do not expire. This is very confusing. Funds do not expire, but they clearly do through the attrition of the service fees. The semantics might be different but the end result is the same. You must use this card or else the fund will indeed expire. The rebate program was a joint venture between - and -.

Amex customer in Minnesota
Apr 25, 2015

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with explanation

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Contact Amex

https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
Amex
Amex

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