KeyBank NA Bank Account Or Service Complaint

KeyBank NA Bank account or service department,

Other bank product/service Making/receiving payments, sending money Washington

I bank with Key Bank, and have for many years, having - accounts with them. In -, 2014, I began to pay the wrong amount on my line of credit - $1200.00 vs. the correct amount of $1300.00. This went on through - - - months. My error. However, Key did not notify me of this uncharacteristic behavior, instead issuing me late fees, while not notifying me of that, either. I made timely, if erroneous, payments - only -, actually, in an - month period, while never being called by Key. - the late fees and the accrual of the amount owed ( $400.00 total ) led Key to submit this to credit reporting, again with no notification to me of their action. When I began the process of refinancing my mortgage, the error was discovered '' by my financial consultant, who had pulled credit. When I went to talk with Key, seeing if there could be some resolve to this, they rejected any form of leniency, denying responsibility.