Amex Credit Card Complaint

Credit card protection / Debt protection

Amex Credit card department,

Credit card protection / Debt protection Virginia

I have an issue with my card membership through - and American Express, and the partnership that is being severed between the -. I got the card due to the benefits through - and rarely use it elsewhere. I have other credit cards that I use for day-to-day expenses. I feel compelled to keep the AmEx, though, because it 's the card I 've had the longest, so I do n't want my credit to be negatively affected by cancelling it. Essentially, I will be forced to pay the AmEx membership, even though I wo n't use it due to lack of benefits just so I can maintain my credit rating. These types of partnerships '' between retailers - a wholesaler '' in this case - and credit card companies seem to force people into situations that are n't fair. Maybe I 'm just venting but I think AmEx should allow card holders to keep the card without paying an annual fee.

Amex customer in Virginia
Apr 21, 2015

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with explanation

Created with Highcharts 4.2.3AmexComplaint HistoryComplaints1/20122/20123/20124/20126/20127/20128/20129/201210/20121/20132/20133/20135/20137/20139/201310/201311/201312/20131/20142/20143/20144/20146/20147/20148/20149/201412/20141/20152/20153/20154/20155/20156/20157/20158/201511/20151/20162/20163/20164/20165/20166/20167/20168/20169/201611/20161/20170123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3AmexCredit card protection / Debt protection61.6%31.3%1.0%2.0%4.0%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCredit card protection / Debt protection0.4%52.4%26.6%7.8%5.5%6.7%0.3%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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Contact Amex

https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
Amex
Amex

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