Capital One Mortgage Complaint

Conventional adjustable mortgage (ARM) Application, originator, mortgage broker

Capital One Mortgage department,

Conventional adjustable mortgage (ARM) Application, originator, mortgage broker Louisiana

ABOUT 10 TO 11 YEARS AGO I TOOK OUT A LOAN FOR - ACRES OF LAND THROUGH EITHER - - OR - BANK, THIS BANK WAS BOUGHT BY CAPITAL ONE BANK. THE BANK SOLD ME CREDIT LIFE/DISABILITY INSURANCE ON THIS LOAN. I HAVE BEEN PAYING THIS LOAN ON TIME EVERY MONTH, NEVER LATE, NEVER MISSED A PAYMENT. NOW ALL OF A SUDDEN ALL THESE YEARS LATER I GET A LETTER FROM CAPITAL ONE TELLING ME MY CREDIT LIFE/DISABILITY POLICY IS CANCELED. BASICALLY THEY RIPPED ME OFF FOR WHATEVER I PAID FOR THIS INSURANCE EVERY MONTH FOR THE LAST 10 TO 11 YEARS.

Capital One customer in Louisiana
Apr 15, 2015

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with explanation

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How Capital One handles Application, originator, mortgage broker complaints

Created with Highcharts 4.2.3Capital OneComplaint HistoryComplaints1/20123/20124/20125/20126/20127/20128/201210/201212/20121/20132/20133/20135/20136/20137/20138/20139/201310/201312/20131/20143/20144/20145/20146/20147/20148/20149/201410/201411/20141/20152/20153/20154/20155/20156/20157/20158/20159/201511/201512/20152/20163/20165/20160123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Capital OneApplication, originator, mortgage broker70.2%10.6%10.6%1.1%6.4%1.1%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker0.8%5.3%6.3%1.1%2.4%8.2%74.6%1.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
richard.fairbank@capitalone.com
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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