Capital One Credit Card Complaint

Unsolicited issuance of credit card

Capital One Credit card department,

Unsolicited issuance of credit card Arizona

I received - letters from CapitalOne on - -, 2015. - letter stated that I would be receiving a CapitalOne Credit Card with a credit limit of $10000.00 within a couple of weeks. I did not solicit a credit card from CapitalOne. The - letter contained the credit card. The following day I received a message to call the fraud detection department at CapitalOne because there had been unauthorized use of the card by the second person named on the card in - - -I live in - - The credit card I received had only my name on the card. I was also told that the card had been cancelled and that I would not be responsible for the several small charges made to the card. I persisted and got the name of the second person and the - charges made in -. The number I received reached the CapitalOne fraud department in -. I asked for a number in the USA. The - number I called reached their fraud department in - -. The - number that I was given reached offices in -. The helpful clerk in - provided the information concerning the second person named on the account and the - small charges made before the account was closed. This clerk would not name the city where she was located in Oregon but by asking questions It was narrowed to either - or -. It is beyond my comprehension that a multi-national credit card company would send an unsolicited card with a ready limit of $10000.00 that could be activated by someone other than the named party printed on the card. My attorney is looking into possible action against CapitalOne for their unethical business practices. I will abide by his recommendation.

Capital One customer in Arizona
Apr 14, 2015

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with explanation

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
[email protected]
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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