SunTrust Bank Bank Account Or Service Complaint

Checking account Using a debit or ATM card

SunTrust Bank Bank account or service department,

Checking account Using a debit or ATM card Maryland

Someone stole my money out of my checking account I did not authorize anyone to a control money from my account I filed a fraud claim immediately upon finding my funds work on SunTrust has denied my claim and now I have to file a rebuttal to have made me wait two weeks of no funds taken my sons - check and my entire account plus fees over $4000.00

SunTrust Bank customer in Maryland
Apr 09, 2015

* Source: CFPB Complaint Database

SunTrust Bank response to complaint:
Closed with monetary relief

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How SunTrust Bank handles Using a debit or ATM card complaints

Created with Highcharts 4.2.3SunTrust BankComplaint HistoryComplaints3/20125/20126/20127/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20160246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3SunTrust BankUsing a debit or ATM card58.6%31.9%5.2%0.9%1.7%1.7%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageUsing a debit or ATM card2.7%63.3%24.6%4.4%1.5%2.1%1.2%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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