Amex Prepaid Card Complaint

Amex Prepaid card department,

Other special purpose card Virginia

I received a $59.00 rebate card from - on -/-/-. It is a prepaid American Express Rewards Card. On the card agreement, it said a $2.00 monthly fee will be accessed against the card balance 5 months after Card Issuance ''. In order to avoid the service fee, I tried to use the card today ( -/-/-, a week before -/-/- ) for a $59.00 online transaction and the transaction was declined. After talking to American Express card service, I was told a $2.00 fee was deducted from the account on -/-/- because the card issuance date was -/-/-. Also American Express refused to refund the $2.00 fee. I feel this is a deceptive practice because American Express Card intentionally do not print the card issuance date on the card or in the letter with the card and then they can charge a fee early than what a consumer thought. The American Express prepaid card customer service refused to refund the customer even they admitted the fee was charged early because the card issuance date was early and they did not inform customers about the issuance date of the card.