Residential Credit Solutions Mortgage Complaint

Residential Credit Solutions Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

My home mortgage loan was being serviced by - - - - -. I inquired with them regarding canceling the PMI insurance from my loan. They asked me to submit in writing a request to cancel my PMI insurance along with a $390.00 check for a new appraisal. I did - on - -, 2014. I was told the process would take no more than 30 days, this was untrue. It was not until - -, 2014 that an appraisal was finally completed of my home. My home valued at $450000.00 well above the previous appraisal, qualifying me for removal of the PMI insurance from my loan. Before honoring my request - - conveniently sold my loan to Residential Credit Solutions. I of course immediately called - financial providers and - assured me that my request to remove my PMI insurance would be honored. I called Residential Credit Solutions on - - they confirmed receipt of my appraisal from - - valuing my home at $450000.00, but I was told it was under review. I subsequently also received my copy of the appraisal on - -, 2014. I continued to call Residential Credit Solutions several times speaking with different agents


a supervisor she told me I was eligible for PMI cancellation she confirmed she saw my current appraisal on file and said she would process the cancellation. She asked me to call back in a week or so. I called back and spoke with - he also advised he could see in their system my request for PMI cancellation was being processed he also confirmed receipt of my current appraisal from - of 2014. He said he would call me back to confirm results of review within an hour. He never called back. I called back - again spoke with - she then advised me they had no receipt of my current appraisal she instructed me to fax in my copy of the - 2014 appraisal to their correspondence department. I faxed over my appraisal that same day. I called back today -/-/15 spoke with - he advised they have receive my appraisal but my request has been denied. I would have to file a whole new request with them and pay a new $500.00 appraisal fee. I asked to speak with a manager I spoke with - she advised the same they will not honor the appraisal from - - I would have to pay again and make a new request. I am beyond frustrated, I followed all the requirements from - - I paid for a new appraisal. I have no control over the fact that - - sold my loan to Residenital Credit Solutions and I have been jerked around and - by both - - and now by Residential Credit Solutions they know I am entitled to PMI cancelation and they are just trying to rip me off with demanding $500.00 more dollars for an unnecessary new appraisal. Please help me I am at my wits end!!! Thank you for taking the time to read my complaint- -- loan number with Residential Credit Solutions is -