NetSpend Corporation, a TSYS Company Prepaid Card Complaint

NetSpend Corporation, a TSYS Company Prepaid card department,

Government benefit payment card Managing, opening, or closing account California

I prepared my -/-/- income tax online. The netspend prepaid credit card was an option for receiving my refund faster. When I efiled my final form the screen stated my card would be mailed that week to expect it by -/-/-. I have had a restraining order against my husband for - years and stealing my mail is - of his favorite pastimes. I immediately phoned netspend that card was cancled a new card was issued and after explai - g my concerns an activation code was placed on my card. Net spend issued him a - card without my authorization got him his card - day before mine never enforced the activation code and he withdrew - $ a day before I received my card. I faxed the company my written complaint -/-/-. They claim they never received it.-/-/- he withdrew the money from our local - bank. -/-/- at - is when I received my card. I immediately attepted to activate it. When I did no activation se urity code was required as I was guaranteed would be. My balance showed - $ less. I called customer service and they explained that a - card was issued by them. I was furious. My lender is ready to foreclose on my home and I dont see why I cant get my money. They are past all regulated days allotted and I cant even get an update much less the refund I should of been given weeks ago. I have several emails qhere they admitt fault claim they counseled staff yet im ready to lose my home and its been -/-/-