Santander Consumer USA Consumer Loan Complaint

Santander Consumer USA Consumer loan department,

Vehicle loan Shopping for a loan or lease Alabama

In - we bought a - Mercedes-- ( Vin - ) .And in exchange we put our - - - on trade for this vehicle. The vehicle ( - ) had so many problems, needless to say the car was not worth it. We talked to the company about exchanging it for something else or maybe getting it fixed but they did n't want to help us out at all period. Supposedly after we had already bought it and had for a week they told us that the vehicle that they had sold us was not even part of the company that it belonged to the - and he was selling it there. So since they did n't want to help us in any way we decided to surrender the vehicle back to them, but now we got a letter from Santander Consumer Bank that the - went into auction but we still have to pay and outrageous total of $15000.00. We are looking at this as we should not have to pay it because we surrendered the vehicle due to the lack of no help from the car company ( - in - Mississippi ) or the bank ( Santander Consumer Bank ) and also because we had traded in our vehicle as well. All we need is a solution for this problem or some help on what we can do with this situation.