Caliber Home Loans, Inc Mortgage Complaint

Caliber Home Loans, Inc Mortgage department,

Conventional adjustable mortgage (ARM) Settlement process and costs California

My loan was sold by - to Caliber. I called in to make arrangements. -/-/15 I made the arrangement with a representative who told me I would be sent a letter to agree to and sign to get the deal going ... .I never recieved a letter to sign, however I did recieve a letter - the wrong dates and amounts I had agreed to. the letter said the money was due on - - or I would be in default and the amount due is incorrect ... .. In the meantime my wife is handling all the business of the loan, altho the loan is in my name, I sent a letter of authorization on - -, 2015, They have not uploaded it as of yet and they refuse to speak to my ; wife, I was unavailable to give them verbal authorization and was sure of the fact that I had sent the authorization and they would speak to her. they told me that the letter of authorization was there but has n't been uploaded yet so they wo n't speak to her, allowing us to clear up the situation ... the letter threatens me with default if the money is n't in on -. -, but that was not our agreement ... ... .I will be penalized because of the inefficency of the company that holds my loan.