Amex Credit Card Complaint

Customer service / Customer relations

Amex Credit card department,

Customer service / Customer relations Texas

American Express card company called me at my employment location and demanding a past due payment, my social security number, and my checking account number harassing me at my employment location ''.

Amex customer in Texas
Mar 31, 2015

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with non-monetary relief

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How Amex handles Customer service / Customer relations complaints

Created with Highcharts 4.2.3AmexComplaint HistoryComplaints12/20113/20125/20127/201211/20121/20133/20135/20137/20139/201311/20131/20143/20145/20147/20149/201411/20142/20154/20156/20158/201510/201512/20152/20164/20166/20168/201612/201602.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3AmexCustomer service / Customer relations57.0%19.5%19.5%2.0%2.0%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCustomer service / Customer relations0.7%63.6%18.4%11.4%2.1%3.4%0.4%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
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