First Citizens Consumer Loan Complaint

Installment loan Taking out the loan or lease

First Citizens Consumer loan department,

Installment loan Taking out the loan or lease Georgia

I applied for a vehicle loan in -/-/- with - - Bank - - - - -, GA. The loan was approved with collateral of the vehicle, however, the loan officer, - - - - told me that the bank wanted a Certificate of Deposit in the amount of $5500.00 to be held for 12 months. Within that 12 months of payment history, if I paid on time the bank would release the $5500.00 certificate of deposit. The CD 12 months period matured on -/-/-, however, when I went to the bank today to retrieve my money the bank official stated that the CD for $5500.00 was to be held for the entire loan period of 48 months or until I paid off the loan. The CD for $5500.00 was not to collateralize the loan. I have the executed Note, Disclosure, and Security Agreement '' that shows that the vehicle only was to secure/collateralize the loan.

First Citizens customer in Georgia
Mar 30, 2015

* Source: CFPB Complaint Database

First Citizens response to complaint:
Closed with non-monetary relief

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