Synovus Bank Credit Card Complaint

Customer service / Customer relations

Synovus Bank Credit card department,

Customer service / Customer relations Maryland

Ordered a First Progress Credit and submitted $500.00 as security in -/-/2014It took a many weeks for them to process the card. I never went over the credit limit set with my deposit of $500.00 but they immediately started charging fees and interest on my money. I called to ask about this and was told that is their policy. I cancelled the card in -/-/2014. They continued to send me bills. I called again and sent them a letter in -/-/2014 to again try to cancel. They sent me a letter agreeing that they would cancel. They said I owed them Approximately $60.00, how I do n't know since it was my money. I reluctantly agreed and they said they would send me a final bill. It is now - and I have called a number of times. They continue to send me bills adding on interest and charges even though account was closed. They are very unresponsive and I feel that this Company is scamming people. They are very untrustworthy and prey on people trying to reestablish their credit.

Synovus Bank customer in Maryland
Mar 29, 2015

* Source: CFPB Complaint Database

Synovus Bank response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Synovus BankCustomer service / Customer relationsSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCustomer service / Customer relationsSource: Consumer Financial Protection Bureau

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