Capital One Credit Card Complaint

Other fee

Capital One Credit card department,

Other fee Arkansas

I have an open account with Capital One Bank with a credit limit of $1000.00. ( Information : My credit limit was $10000.00 with Capital One Bank, but after getting a cash advance for $5000.00, my credit limit was reduced to $1000.00 ). During - 2015, I had a balance of $11.00 on my credit card account. On - -, 2015 my personal banking account was debited $11.00 by Capital One Bank from a check I wrote to Capital One Bank. After debiting my account, I now have a zero balance with Capital One Bank. I have not used the card since having a zero balance. On - -, 2015, I received a billing statement from Capital One Bank with a Renewal Notice '' that I would be charge $59.00 for a Annual Membership Fee ''. In the statement Capital One Bank urges '' that I avoid paying the Annual Membership Fee by closing my account. I have basically, - complaints. Number - : Why am I being charged a $59.00 Annual Fee with a zero balance, when I have a Excellent '' credit rating, while other card holders are being charged only a $39.00 Annual Membership Fee. - I do not want to close my account. Closing my account could affect my credit rating. At any rate, I prefer not to close my account.

Capital One customer in Arkansas
Mar 29, 2015

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3Capital OneComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201512/20152/20164/20166/20169/20161/201702.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Capital OneOther fee37.0%46.6%3.8%5.3%7.3%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageOther fee0.1%4.3%4.6%6.7%0.3%43.5%40.2%0.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
richard.fairbank@capitalone.com
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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