BBVA Compass Mortgage Complaint

Home equity loan or line of credit Loan servicing, payments, escrow account

BBVA Compass Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Virginia

Compass Bank had the - lien on my property located at - - - - - -, -, AZ -. The property went to foreclosure in -/-/-. -/-/- -, -/-/- was the last reported date on my credit report revealing I was - days past due. However, it was reporting that I had a monhtly obligation of $23000.00. This was reflecting in my monthly DTI at the present time. I disputed this information through Experian in late -/-/- -/-/- when my Credit Score was -. I have been rebuilding my credit since the foreclosure and imagined that this erroneously large monthly obligation 's removal would only help me. Instead, Compass Bank eliminated the monthly obligation and updated the status to a charge off as of -/-/- -/-/-. I believe that Compass Bank exercised neglience in FAIR reporting in -/-/- -/-/- and -/-/- and now I 'm being penalized again, for an event that I was already penalized for. This is duplicative penalization and all my rebuilding appears to be futile as my credit score in one month has dropped significantly, down to a -. This is worse than it ever was during foreclosure proceedings and post-foreclosure reporting. Please help. This is negligence on Compass Bank 's end and I should not have to be burdened again.

BBVA Compass customer in Virginia
Mar 24, 2015

* Source: CFPB Complaint Database

BBVA Compass response to complaint:
Closed with explanation

Consumer disputes how BBVA Compass handled their complaint

Created with Highcharts 4.2.3BBVA CompassComplaint HistoryComplaints12/20113/20124/20127/20128/20129/20121/20132/20133/20134/20135/20136/20137/20138/20139/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20158/20159/201510/201512/20152/20163/20164/20160123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BBVA CompassLoan servicing, payments, escrow account58.6%30.3%5.1%1.0%4.0%1.0%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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