Hillcrest Davidson & Assoc Debt Collection Complaint

Other (phone, health club, etc.) Communication tactics used obscene/profane/abusive language

Hillcrest Davidson & Assoc Debt collection department,

Other (phone, health club, etc.) Communication tactics Used obscene/profane/abusive language Texas

I called the agency to get a better understanding of the debt and instead of someone helping me I was transferred several times and spoke to - different people. It seemed as though - at ext - was trying to help me but he needed to transfer me over to his supervisor named -. I tried to receive information regarding to debt from - and he was very rude, hard to talk to and he hung up in my face. The issue was not resolved so I attempted to call back and I advised that representative that their supervisor hungup in my face, the rep then stated that he did not care and he was very rude to me also ... so I ended the phone call. I also wanted to advise that I receive - phone calls from this collection agency per day. They will leave a voicemail - times a day.

Hillcrest Davidson & Assoc customer in Texas
Mar 24, 2015

* Source: CFPB Complaint Database

Hillcrest Davidson & Assoc response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Hillcrest Davidson & AssocComplaint HistoryComplaints4/20145/20147/20148/20149/201411/201412/20141/20153/20156/201510/201500.511.522.533.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Hillcrest Davidson & AssocCommunication tactics18.8%75.0%6.3%ClosedClosed with explanationUntimely responseSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCommunication tactics4.2%71.5%1.6%20.3%0.3%2.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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