Capital One Credit card department,
- Card services was bought out by Capital One, I was never notified, my payments continued to go to -, Capital One can not locate my payments, I have been charged numerous late fees d/t payments not getting to Capital One, my due date changed as well, Capital One has reported a - late pay on my credit, I have contacted customer service and spoke to managers several times and they will not correct matter in the time frame I need to buy a home, I am being told it may be - days before this is corrected. My statements clearly show my account current until Capital One took over in - 2013. Even though I am being charged late fees, my payments were still made monthly and on time, my due date changed from the - of the month to the -.
Capital One customer in Michigan
Mar 23, 2015
* Source: CFPB Complaint Database
Capital One response to complaint:
Closed with monetary relief
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://www.capitalone.com/ |
Phone | (703) 720-1000 |
richard.fairbank@capitalone.com | |
Address | 1680 Capital One Dr McLean VA 22102 |
Capital One | |
Capital One |
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