Ocwen Mortgage Complaint

Ocwen Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account California

-/-/-, I made a substantial payment to the holder of my second mortgage to the tune of approximately $370.00. After that payment was applied, the remaining principal balance was $1.00, as evidenced by my -/-/- statement. I subsequently paid $1.00 in -, and the payment was received by the company on -/-/-. In -/-/-, I received a statement indicating that a principal balance remained of $0.00. This would be impossible as my interest rate in around 6 %, and $0.00 would not accrue on $1.00 principal in one month. I have contacted them - time since : - times the individual agreed that the $0.00 was in error ; the last time she said the only way to resolve was a payoff. Frustrated, I ordered the payoff. Although $0.00 is not a lot of money, if this company handles all clients this way, it is making a substantial amount of money.