Review and analysis of over 2 complaints against Regions Financial Corporation
Regions Financial Corporation consumers have reported over 2 official complaints related to Managing the loan or lease. Out of the 2 consumer complaints against Regions Financial Corporation, 0% were disputed by the consumer (i.e. the consumer was not happy with how Regions Financial Corporation responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Regions Financial Corporation resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Regions Financial Corporation Consumer Loan managing the loan or lease January 23, 2017 - There is no easy way to talk to someone in regards to phone payment. The IVR System does not allow for direct contact with a customer service agent and forces the - - Payment option on the caller with no discernible way around. This format does not allow a greater payment to be made onto the loan account and does not allow the customer to interact with an agent, should additional questions around payment date application and debit from account dates arise. In addition, there is a .5 % discount for auto-payment through a Regions Deposit account, which must be signed on for at the beginn... |
Regions Financial Corporation Consumer Loan managing the loan or lease September 7, 2016 - I have a personal line of credit with Regions Bank. I had a late fee put on my account that was also reported to my credit. I never received a statement in the mail. They say they sent it, but I did not get it ( the US Postal service is not a 100 % guaranteed delivery service ). Also, I do all of my banking online. They are the only bank I have that still requires mailing service ( they wo n't even let me pay my bill online from another bank ). They also do not allow me to view my statement for this account online. Also, when I logged into my online account, my account showed a $0.00 balance... |