Review and analysis of over 4 complaints against Amex
Amex consumers have reported over 4 official complaints related to Managing the loan or lease. Out of the 4 consumer complaints against Amex, 75% were disputed by the consumer (i.e. the consumer was not happy with how Amex responded to their complaint) and 100% were processed in a timely manner. 25% of consumer complaints against Amex resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Amex Consumer Loan managing the loan or lease April 27, 2016 - We own a - ( - ) and were offered " Merchant Financing '' by American Express. I spoke with them at length about the amount of the loan, how it was to be paid back and what payback was based on. The way the loan is repaid is within a year period, they pull a percentage of the credit card payments to the business before they hit our bank. My understanding after numerous conversations and seeing the numbers in the contract, was that the repayment was based solely on our last year 's income. I figured this was a good, smart way to structure a loan since we are a fairly new and growing -.... |
Amex Consumer loan managing the loan or lease May 6, 2015 - I filed a dispute with AMERICAN E-PRESS in regards to a charge which was on my card for $350.00 on - -. I was told I would get an email updating me on the status of said dispute on - - and - -. I got neither. I was told by an agent that the status had been changed and I was going to be granted a refund on - - for the full amount. I called back to check later that day ( -/-/- ) on my refund and was told they had no record of that in the notes and I requested to speak to a supervisor. I was then transferred to - a supervisor present and was told she did not ... |