Review and analysis of over 14 complaints against First Citizens
First Citizens consumers have reported over 14 official complaints related to Deposits and withdrawals. Out of the 14 consumer complaints against First Citizens, 29% were disputed by the consumer (i.e. the consumer was not happy with how First Citizens responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against First Citizens resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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First Citizens Bank account or service deposits and withdrawals January 4, 2016 - I made an online purchase using my debit card on - - 2015. The merchant did not have one of the items I ordered in inventory, and said they issued a $10.00 credit for the item. I have never received the credit. I talked to the merchant and they said everything has processed on their end, and there was nothing more they could do, and to call my bank. I called my bank, and they said there is nothing they can do. My understanding is that the bank has an obligation to investigate any reported error, however they refused to do so. They said my only option is to return the part of the order ... |