Review and analysis of over 14 complaints against Citibank
Citibank consumers have reported over 14 official complaints related to Convenience checks. Out of the 14 consumer complaints against Citibank, 21% were disputed by the consumer (i.e. the consumer was not happy with how Citibank responded to their complaint) and 100% were processed in a timely manner. 14% of consumer complaints against Citibank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Citibank Credit card convenience checks December 22, 2016 - I applied for the Citi Simplicity card with 0 % interest for 21 months as I needed a new roof. I was sent a credit card and - checks with a credit line of $18000.00. My roofer does not accept credit cards so I called Citi and was told by agent that I could write out the check to myself and deposit into my checking account, then pay the roofer in installments as I wish or do whatever I wanted with the money. I find out after I took their advice and deposited into my checking account the check bounced back. Their explanation was I did not leave enough room in the check for the transfer bala... |
Citibank Credit card convenience checks June 12, 2016 - I used a Citibank check that comes in the mail to pay my taxes. Written on these checks clearly is there is a transaction fee for balance transfers. Not considering writing a check is a balance transfer I used the check. Surprising I was charged a fee for doing this. I contacted the customer service line and was told to write the President of Citibank if I was not happy with there reply. I did this and received a call from the executive office. I explained my problem and was told they would pull the offer and review. After 5 days I received a call from Citibank stating that this is the offer a... |
Citibank Credit card convenience checks May 28, 2016 - I used a convenience check with a 0 % APR until - -. Then at a later date, I used a convenience check with a 0 % APR until - -. I am told now that there is no way that I can pay the balance of the check that expires sooner without also paying the balance of the one that expires in - -, because the system automatically applies the payments to whatever account it wants to when they both have the same APR. Once my balance on the one account starts being charged interest, then payments would be applied to that one first. I was told that I should have understood that with the word... |
Citibank Credit card convenience checks July 30, 2015 - After checking my Sears Credit Card online statement in - 2015, I noticed an unauthorized Balance Transfer Convenience Check transaction ( ck # - ) that was posted to my account on -/-/2015 in the amount of $400.00 and a $16.00 balance transfer fee. I sent Sears Credit Card a letter stating that I never authorized the issuance of any type of balance transfer checks for my credit card account nor have I ever received any type of balance transfer checks in the mail. I requested that a dispute inquiry be opened since I was a victim of balance transfer check fraud. The bank sent me... |