Review and analysis of over 7 complaints against RBS Citizens
RBS Citizens consumers have reported over 7 official complaints related to Billing statement. Out of the 7 consumer complaints against RBS Citizens, 0% were disputed by the consumer (i.e. the consumer was not happy with how RBS Citizens responded to their complaint) and 100% were processed in a timely manner. 14% of consumer complaints against RBS Citizens resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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RBS Citizens Credit card billing statement November 10, 2015 - Citizens Bank credit card statement shows the balance as of the day before but not actually the amount due. It does show the credit limit and the amount of credit available but not the amount due on the due date. The consumer feels compelled to pay the current balance shown. The charges shown are not the ones falling into the billing period. A few months ago I spent significant time trying to find the amount actually due and finally did but this period it is impossible. ... |
RBS Citizens Credit card billing statement September 21, 2015 - I opened an account with Citizens bank for a - - which had a 0 % balance transfer for 13 months. I paid every bill on time every month. I received my last paper statement dated -/-/- - -/-/- and paid it in full. I made several charges to my account in - and -/-/- but did not receive statements. I had to call Citizens on -/-/- and told them I have n't received my statements. At that time I was told I requested paperless statements which I had not. I requested to have paper statements sent to me so I could take care of my payments. I was given my balance over the pho... |