Review and analysis of over 4 complaints against RBS Citizens
RBS Citizens consumers have reported over 4 official complaints related to Advertising and marketing. Out of the 4 consumer complaints against RBS Citizens, 25% were disputed by the consumer (i.e. the consumer was not happy with how RBS Citizens responded to their complaint) and 100% were processed in a timely manner. 50% of consumer complaints against RBS Citizens resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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RBS Citizens Credit card advertising and marketing March 26, 2015 - I applied for a Citizens Bank Credit Card online with the publicly advertisement of getting 10 % cash back on the first - spent and an unlimited 5 % cash back on grocery and drug store purchases for the first 90 days. When I received the actual card in the mail, the rewards structure was different. The rewards structure was 1.5 % of all purchases. I sorely disappointed because what I signed up for and what I received was - different products. It seems that I was baited and switched when I signed up for the credit card. I have a screen shot of the offer I was led to believe I was receivin... |